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- Double-check that all required fields are entered correctly.
- Try using a different email address or password.
- Clear your browser’s cache and cookies, then try again.
Need help?
We’re here for you.
If you’re having trouble with our site or your VIU by HUB account, try our troubleshooting tips below or fill out the form to reach our Technical Support Team. Our licensed advisors are also just a call away.
Common issues:
Trouble getting a quote?
- Confirm your details are entered correctly.
- Clear your browser’s cache and cookies and retry.
- You can also get a quote by phone with a licensed VIU by HUB Advisor: 1-888-881-8045
Seeing an error message?
- Follow any instructions shown in the error.
Postal Code error?
- Ensure you’re entering your Canadian postal code correctly (e.g., M5X 1C7).
- Check our availability by province and territory.
- Clear your browser’s cache and cookies, then try again.
Need more help?
Looking to learn more?
Check out our FAQs or contact a member of the VIU by HUB team by calling 1-888-881-8045.
Call a VIU by HUB Advisor to review available options for auto, home, tenant, condo, seasonal vehicles, life, pet, and more. For website issues, contact 1-888-881-8045.
If you encounter an error while using our site, start by following the instructions provided on the error message. If you’re comparing insurance quotes and run into issues, you can call a VIU by HUB Advisor direct at 1-888-881-8045 for support.
- Check your spam or junk folder.
- Try resending the confirmation.
- If it still doesn’t show, reach out to our Technical Support team.
If you’ve updated your email address, please notify us at 1-888-881-8045.
Not all carriers are available in every province. A VIU by HUB Advisor can walk you through all the options.
Clear your cache and cookies, then refresh. If the problem continues, contact 1-888-881-8045.
Please call 1-888-881-8045.