We’ll help find what you’re looking for
Got questions? You’re not alone. Here are answers to some of the most common questions about VIU by HUB and our insurance products. And if you don’t see what you need, you can always call a VIU by HUB Advisor at 1-888-881-8045.
About us
VIU by HUB by HUB is a digital-first insurance platform designed to make comparing and managing personal insurance simple. Whether you’re shopping for auto, home, tenant, condo, life, or seasonal vehicle insurance, we give you access to multiple carriers and the expert guidance of licensed advisors.
We offer a wide range of personal insurance options, including instant online quotes for auto, home, tenant, condo, life, and pet insurance. We can also arrange coverage for seasonal vehicles (ATVs, snowmobiles, boats, RVs), landlord insurance, and more through our advisors.
We partner with many top-rated Canadian insurers, including Aviva, Intact, Economical, Wawanesa, Travelers Canada and more.
VIU by HUB Canada is part of HUB International, one of the largest insurance brokerages in North America. Our Canadian head office in Windsor Ontario, with licensed advisors available coast to coast.
We combine the strength of HUB International with a modern digital experience. That means instant quotes, transparent comparisons, and unbiased advice — all backed by trusted Canadian expertise.
Policies
Yes. When you buy or import a policy, you’ll see key details like policy numbers, coverage limits, carrier information, renewal dates and even your pink slip (for auto) in your VIU by HUB dashboard.
No. Your account number identifies your VIU BY HUB profile, while your policy number is issued by your insurer.
Policy cancellations are handled by your insurance carrier. Your VIU by HUB Advisor can guide you through the process, but the terms depend on your insurer’s cancellation policy.
Coverages
It depends on your situation. For auto, consider your driving habits, vehicle value and liability risks. For home, think about rebuild costs, contents value, and location risks (like flooding or wildfires). Our licensed advisors can recommend the right amount of protection.
A deductible is the portion you pay out of pocket on a claim. Higher deductibles usually mean lower premiums, while lower deductibles mean higher premiums. It’s about finding the right balance for your budget.
Yes. A VIU by HUB Advisor can help you adjust your policy limits, add endorsements or find a better option with another insurer.
Yes. Once your policy is in your VIU by HUB dashboard, you’ll be able to review and manage your coverage details at any time.
Claims
It depends on the type of insurance and your province. Generally, it’s best to file as soon as possible. For auto, you’re usually required to report within 7 days. For property claims, you typically have up to one year.
It varies. Simple auto claims can be settled in days, while larger property or liability claims may take weeks or months.
You can report claims directly to your insurance carrier. Most carriers offer 24/7 claims hotlines. Your VIU by HUB Advisor can also assist you through the process. Our claims information can be found here.
Call emergency services first if needed. Then contact your insurer’s claims line or your VIU by HUB advisor for next steps.
Security and data collection
We only collect the information necessary to provide you with quotes, place coverage, and manage your policies. Your data is protected under Canadian privacy law (PIPEDA and applicable provincial laws) and will never be sold.
HUB International has over 25 years of experience in Canada and is one of the top insurance brokerages worldwide. We combine national strength with local expertise to serve Canadians coast to coast.
Yes. We use technical, organizational, and physical safeguards to protect your information. If you ever suspect your data is at risk, please contact our Privacy Office at privacycanada@hubinternational.com.
Yes. Like most websites, we use cookies to improve performance, personalize your experience, and analyze site traffic. You can manage cookie settings in your browser.